Who we are

Suggested text: Our website address is: https://perfectpitchaudio.co.ke.

Privacy Policy

Effective Date: August 28, 2026

Perfect Pitch Audio values your privacy and is committed to protecting your personal information. This Privacy Policy explains how Perfect Pitch Audio collects, uses, stores, and protects information when you visit or use our website, purchase products, contact us, or otherwise interact with our services.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you when you use our website or interact with Perfect Pitch Audio.

Personal Information

The personal information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Delivery or physical address
  • Billing information
  • Order and purchase information
  • Payment transaction information
  • Account information, where applicable
  • Information you provide when contacting our customer support team

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Website usage and interaction information
  • Cookies and similar technologies

2. How We Use Your Information

Perfect Pitch Audio may use your information to:

  • Process and fulfil orders and purchases
  • Process payments and confirm transactions
  • Arrange product delivery
  • Communicate with you regarding your orders
  • Respond to enquiries, requests, and customer support questions
  • Manage customer accounts
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send important service-related notifications
  • Send promotional offers, product updates, and marketing communications where permitted
  • Detect, prevent, and investigate fraud, security issues, or misuse of our services
  • Comply with applicable legal and regulatory requirements

3. Payments

When you make a payment through our website, payment information may be processed by third-party payment service providers.

Perfect Pitch Audio does not intentionally store sensitive payment card information unless this is necessary and permitted under applicable laws and security requirements. Payment providers process transactions according to their own privacy policies and security procedures.

We encourage you to review the privacy policies of the payment providers used on our website.

4. How We Share Your Information

We do not sell your personal information to third parties.

However, we may share information with trusted third parties where necessary to operate our business and provide our services, including:

  • Payment service providers
  • Delivery and logistics providers
  • Website hosting and technology providers
  • Customer support service providers
  • Marketing and communication service providers
  • Professional advisers, where necessary
  • Government authorities or law enforcement agencies when legally required

These service providers may only use your information for legitimate purposes related to the services they provide to Perfect Pitch Audio and as permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember your preferences, analyse website traffic, and enhance your browsing experience.

Cookies may help us understand how visitors use our website and enable certain features to function properly.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

6. Marketing Communications

With your consent or where otherwise permitted by law, we may send you information about our products, promotions, offers, and services.

You may opt out of marketing communications at any time by:

  • Following the unsubscribe instructions included in our communications; or
  • Contacting us directly and requesting to be removed from our marketing communications.

Please note that even if you opt out of marketing communications, we may still send you important messages relating to orders, payments, deliveries, accounts, or customer service.

7. Data Security

Perfect Pitch Audio takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic storage system, or internet transmission can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our products and services
  • Process orders and transactions
  • Meet legal, accounting, and tax obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain legitimate business records

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal procedures.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Object to or restrict certain processing of your information
  • Withdraw consent where processing is based on consent
  • Request information about how your personal data is used

To exercise applicable privacy rights, please contact us using the contact details provided below.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

Perfect Pitch Audio is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

11. Children’s Privacy

Our website and services are not specifically intended for children who are below the age at which they can independently provide consent under applicable data protection laws.

We do not knowingly collect personal information from children without appropriate authorization or consent where required by law. If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

Perfect Pitch Audio may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or technology.

Any updates will be posted on this page, together with a revised effective date where appropriate. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through:

Perfect Pitch Audio
Website: perfectpitchaudio.co.ke

You may also contact us through the contact information provided on our website.

Consent

By using the Perfect Pitch Audio website, purchasing our products, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described in this policy, subject to applicable laws.